Business Phone System for Contact Centers and Call Centers
A hosted phone contact center solution allows you to hire agents from all over the country, even the world. This drastically widens your prospective employee pool, enabling you to select the best people for the job, not just those within commuting distance. The hotdesking support feature allows for multiple office workers on different shifts to share a single physical phone.
Complete Control & Access
The quick access web portal allows you to make changes on the fly at any time. Modify your messaging, prompts, and hold music to deliver better results. The portal also provides detailed calling reports and a supervisor dashboard.
Gain better control of how your contact center works by viewing detailed reports or listening to active conversations. Supervisors can also whisper to any of the registered operators or barge in on the call altogether. This feature proves especially useful for training new agents or assisting them when needed.
Expand your Customer Service Capabilities:
- Simple cloud-based deployment
- Lower total cost of ownership
- Flexibility and scalability to meet your needs now and in the future
- Latest customer service innovations without expensive and time-consuming maintenance costs
- State-of-the-art capabilities with zero up-front capital investment
Contact Center Display & Dashboard
A fully customizable feature, with the ability to share boards publicly. View your metrics and SLAs at a glance with an easy-to-read graphical dashboard included at no extra cost. Use a pre-defined layout or configure your own with our easy-to-use drag-and-drop editor.
SMS & Your Contact Center
As technology changes so does customer engagement. Being able to reach your customers through multiple channels is important in a world so focused on technology, convenience, and productivity. Our system has complete SMS integration for call queues, allowing agents to interact with customers through our phone portal Chat-to-SMS feature. Using fully configurable keywords and response messages, you’re able to interact with your clients easily whether your business has 3 or 300 employees.
Some of these optional features come at an additional cost
Voicemail to Email
Callers go directly to voicemail when Receive voicemail as an audio file attached to email. Can be played back on your smartphone. Also see optional Voicemail Transcription.
Calls can be forwarded to multiple users or telephone numbers that will ring all at the same time or in a sequence you define. For example, the sales or service team can be in a hunt group.
Use an extension on the go using chrome with any computer and microphone. Compact and expanded views give users the choice to see active chats, answering rules, voicemail messages, and more.
Callers go directly to voicemail when Same as Find Me – Follow Me, allows you to program many numbers where you can be called in a cascading or simultaneous order.
Easy drag and drop scheduler to set your office hours and call routing.
Every user gets their own voicemail to securely check messages from the phone, or a website from anywhere in the world.
Automated Attendant/ Virtual Receptionist
Streamline efficiency with an Automated Attendant to answer and direct all your inbound calls. You can optionally configure to have live answer before the Automated Attendant kicks in. Incoming callers select options from a menu to reach the appropriate department or individual.
- Different greetings for day or night
- Holiday schedule and greetings
- Dial by name directory
- Transfer to external numbers automatically
Callers go directly to voicemail when You can register multiple devices for each extension. For example you could have your office phone, a softphone on your mobile device and another phone at your home and all could ring at the same time.
No need to dial 9 or even 1 to make a long distance call.
Music and Messages on Hold
Upload your customized recordings. We can also record your message for you.
Conference (3 Way Calling)
Add another outgoing call to an already connected call.
Selectable options on forward always, forward on busy, when unanswered or when offline. You can also redirect calls to your mobile phone/external phone number or a user inside your office.
Easily puts a call on hold while you answer another call.
Callers are required to record their name, and you get an audible option to accept/decline.
Transfer calls to another user or outside phone number
Block unwanted and/or anonymous callers.
Do Not Disturb
Callers go directly to voicemail when you don’t want to be interrupted.
Emergency Assistance (911)
Set an address for individual extensions (users) or for your entire company so that responders know where to send help in the event of an emergency.
Find Me – Follow Me
Calls can be forwarded to multiple numbers that will ring all at the same time or in a sequence you define.
Callers go directly to voicemail when y Tablet, smartphone and computer apps are available to allow dialing to and from these mobile devices from a WiFi or cellular network.
On Demand Call Recording
Records calls on your extension with simple keystrokes, record what you want, when you want.
Company Call Recording
Automatically record some or all company phone calls and save them
Contact us for more information!