Retail

Business Phone System for Retail Stores



Fully encrypted, secure, and mobile business communication for any retail store.

The best business phone system for retail stores is affordable and designed to meet the demands of the retail industry. Retailers that use this communications system as a key component in delivering the best shopping experience see more satisfied customers and greater revenues.

A cloud phone system greatly improves the level of customer service your retail store can provide.

Effective Communication

Whether your retail store is a small local shop or a huge commercial chain, routing calls quickly and efficiently is vital. Customers hate to hear a busy signal or wait on hold, so you need a system to help you minimize those frustrations. The ability to serve customers and communicate with suppliers quickly from every location – even on the go – requires a flexible, reliable system.

Key features:

  • Mobility – Never miss a call with our mobile app for Android and iOS or use our web phone which can be accessed from any computer with a microphone and an internet connection.
  • Voicemail-to-email and voicemail transcription – stay connected in a way that’s most efficient for you
  • Automated call recording – useful for reference and records of all correspondence
  • Call forwarding – eliminate wait times for callers; never miss an important call
  • Auto Attendant – automatically screen and direct calls to the appropriate extension
  • Affordable Toll-Free Numbers – Use a virtual 800 number as an easy and low-cost way for others to call you without incurring long distance charges

… and much more.


Affordability

The cost savings of a cloud phone system make it the most affordable choice for retail stores:

Give your retail store the competitive advantage with a cloud phone system. Empower your staff to provide the best customer support available while increasing efficiency, enjoying flexibility, and saving costs.

Enterprise-grade communications at an affordable cost. Advanced customer-focused features.


Web Phone


Visual Voicemail Dial Pad with Easy Access to Recent Calls

Multi-Chat Board for Quick Communication

Manage Answering Rules and Greetings Presence and Chat Indicators

Expanded Android/iOS Softphones

Keep your mobile number secret by using your office number on your mobile phone.

Visual Voicemail

Change Answering Rules Remotely

Full Call History

Presence Indicators for co-workers

Free WiFi Calling anywhere in the world


Exceptional Features

Office Manager Web Portal A dedicated portal that lets you control all functions and features of your phone system.

User Web Portal

An easy to use web portal for each user to review call logs, listen to and manage voicemail and change personal settings.

Call Conference (3 Way Calling) Add another outgoing call to an already connected call.

Call Forward


Selectable options on forward always, forward on busy, when unanswered or when offline. You can also redirect calls to your mobile phone/external phone number or a user inside your office.

Call Hold


Easily puts a call on hold while you answer another call.

Call Logs

Provides downloadable detailed call records by extension or by company.

Call Screening


Callers are required to record their name, and you get an audible option to accept/decline.

Call Transfer


Transfer calls to another user or outside phone number.t

Call Blocking

Block unwanted and/or anonymous callers.Caller ID and Name Display Know who is calling before you answer with name and number display.

Caller ID Block

Block your caller ID from being displayed on outbound calls.

Click to Dial

Users can click to dial numbers and return calls in call history from their User Web Portal.

Do Not Disturb

Callers go directly to voicemail when you don’t want to be interrupted.

Emergency Assistance (911)

Set an address for individual extensions (users) or for your entire company so that responders know where to send help in the event of an emergency.

Find Me – Follow Me

Calls can be forwarded to multiple numbers that will ring all at the same time or in a sequence you define.

Mobile Apps

Tablet, smartphone and computer apps are available to allow dialing to and from these mobile devices from a WiFi or cellular network.

On Demand Call Recording

Records calls on your extension with simple keystrokes, record what you want, when you want.

Company Call Recording

Automatically record some or all company phone calls and save them

Multiple Devices

You can register multiple devices for each extension. For example you could have your office phone, a softphone on your mobile device and another phone at your home and all could ring at the same time.

Ten-digit Dialing No need to dial 9 or even 1 to make a long distance call.

Automated Attendant/ Virtual Receptionist

Streamline efficiency with an Automated Attendant to answer and direct all your inbound calls. You can optionally configure to have live answer before the Automated Attendant kicks in.  Incoming callers select options from a menu to reach the appropriate department or individual.

  • Different greetings for day  or night
  • Holiday schedule and greetings
  • Dial by name directory• Transfer to external numbers automatically

Music and Messages on Hold

Upload your customized recordings. We can also record your message for you.

Simultaneous Ring

Same as Find Me – Follow Me, allows you to program many numbers where you can be called in a cascading or simultaneous order.

Time Frames

Easy drag and drop scheduler to set your office hours and call routing.

Voicemail

Every user gets their own voicemail to securely check messages from the phone, or a website from anywhere in the world.

Voicemail to Email

Receive voicemail as an audio file attached to email. Can be played back on your smartphone. Also see optional Voicemail Transcription.

Hunt Groups

Calls can be forwarded to multiple users or telephone numbers that will ring all at the same time or in a sequence you define. For example, the sales or service team can be in a hunt group.

Web Phone

Use an extension on the go using chrome with any computer and microphone. Compact and expanded views give users the choice to see active chats, answering rules, voicemail messages, and more.

Mobile Softphone

Compatible with both Android and iOS the Mobile Softphone allows any user to use their cell phone like a desk phone. Dial contacts in your local phone book or company directory, record and change greetings, send and receive chat messages, and view your voicemail and transcription right from the app.

Add-on Features

Voicemail Transcription Have your voicemail messages emailed to you as written transcripts, with audio files attached.

Greeting Changes

Changes to your greetings are available. Fees apply to each order which could include single or multiple recording changes done at the same time. You can upload and record your own greetings at no charge anytime.

Conference Calling

Full web control and recording for inbound calling. Also add outbound called participants from the portal.

Toll Free Number

Add a new toll free number or let us move your existing toll free number. Toll Free numbers allow anyone in Canada and the US to reach you without the caller incurring any long distance charges.

Local Numbers

Keep your existing number(s) or pick from over 1,600 Canadian cities or towns. Portray a local presence in any additional market by publishing a local phone number in any area code. International and US cities are also available.

  • Local numbers for remote employees
  • Great for geo-targeted marketing campaigns
  • Same functionality as Main Company Phone Number

Internet Fax Easily send faxes via the web or email. Receive faxes via the Web or in your email as an easy-to-file-orforward PDF document.

Portal Fax Use your phone portal account to send and receive personal faxes in PDF format. Faxes will be forwarded to your email for attention.